As of 8/1/21 we are following the latest CDC recommendations relative to reducing the spread of the Delta variant. We at WaggnTails Pet Care will continue to respect social distancing guidelines and wear a mask before entering your home. All staff have been fully vaccinated.
What services are you offering at this time?
We continue to provide all our current services to include dog walking, pet visits and overnight stays. Dog walking is a daily mid-day walk between 10am - 3pm. Pet Visits or Vacation visits are defined as visits to your home outside these hours to check on your pet, to include a potty break, feeding, to provide medication or just hang out with! These visits are usually made multiple times per day as the expectation is that pet parents are out of town vs at work. Overnight Stays are 12 hour stays at your home while you are away. Please visit our Services page for more information.
Are there any resources regarding pets and the novel coronavirus that you recommend?
Here are a few websites that have specific information on pet parenting and the novel coronavirus:
What value is there to hiring a Professional Dog Walking and Pet Sitting Service?
For dog walking there are the obvious health benefits. Depending on breed and age, dogs need exercise daily exercise just like we do! Did you know that walking also provides joint, digestive and urinary tract health! Statistics show that 50% of dogs are overweight and 25% are considered obese. Obesity in dogs is a big problem, the same as in the human population.
If your dog suffers from separation anxiety having a sitter or walker come by during the day can reduce that anxiety and reduce boredom which can lead to some undesirable behaviors. Who wants to be home all day by themselves?
Pet visits allow for one-on-on companionship and for many dogs that don't do well in kennels to stay in familiar surrounding at home.
Are you insured?
Yes. We have liability insurance and are bonded through the Business Insurers of the Carolinas. Feel free to contact us and we will be glad to explain how this protects both parties.
How long is a standard midday walk?
Our standard mid-day walk service is available in 20-, 35-, and 50-minute intervals, Monday - Friday. Please visit our Dog Walking Page for more information.
What happens if there is an emergency with my pet while in the care of WaggnTails Pet Care?
Our first responsibility is to the care and well-being of your pet(s). Depending on the symptoms and severity we will assess the situation and take any first aid measures that we can to stabilize the situation including contacting the ASPCA Hotline to get advice on best actions to take (fees may apply).
We will be in contact with the pet owner; if we are unable to make contact, we will attempt the emergency contact listed on the Meet & Greet form. If we are unable to reach either party, we will take your pet to the veterinarian listed or to the listed emergency care facility. This will most likely be Dogs & Cats Veterinary Referral & Emergency located in Bowie, MD.
What is your inclement weather policy?
We do everything we can to maintain every appointment despite rain, sleet, or snow. However, there are limits, especially if the safety of our staff and your pets is a concern. In cases where we feel the weather will just be too bad to get to clients' homes, we will contact you as soon as possible. If unable to reach you, we will contact your emergency contact. This is one reason why we suggest your emergency contact be someone within walking distance of your home.
What is your cancellation policy?
The current COVID-19 virus is putting a strain on many family incomes. We are relaxing our cancellation policy due to this. We are currently asking that you do your best to provide us 24 hours notice for cancellation for any reason.
What is your payment policy?
Regular mid-day dog walking customers will be billed on the 15th and 30th of each month. A payment method is required to be on file at all times. For seasonal customers that use us "as needed" payment is due prior to the beginning of service - no payment method must remain on file.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, and PayPal. Please provide your payment method via your client dashboard prior to booking services. Your payment information in Easy Busy Pets is secure. We do not have access to your credit card information and can only see the last four digits of your credit card number. Credit card information remains in your profile to make future appointments and billing seamless.
Will you take care of my pet(s) medications if needed?
Yes. We gather medical information during the Meet & Greet. It is also on the Pet Form that will need to be filled out prior to service
Do my pet(s) need to be updated on vaccinations and shots?
Yes. We require your pets to be current on all vaccinations and shots like Bordetella, rabies, Lyme etc . All pets must also have flea/tick and heartworm protection. This information can be gathering on the Pet Form. You can easily upload a copy of your pet(s) current health and vaccination records in your client dashboard.
Are there surcharges for holiday services?
Yes. There is a $20 surcharge per day for all services performed on the following holidays:
New Year's Day
What is your refund policy?
We do not provide refunds.
Why do you keep two sets of my house keys?
We need one set for the walker/sitter and one set to keep at the home office in case of emergency, such as lost keys, broken keys, etc.
Can you explain what "Memberships" are?
Memberships are prepaid commitments for mid-day walking service. You can contract with WaggnTails Pet Care to reserve a spot for your pet for daily walks at a reduced per walk rate. Memberships require a 3-month commitment and a minimum of 20 walks per month. If you don't reach the minimum number of monthly walks, the walks under the minimum will be charged at the regular per walk rate.
Do I have to commit to a membership contract?
Not at all. We offer a per-walk mid-day walking rate which is the rate you see on the website. Memberships work well when you have a set schedule and can commit to a multi-month contract. In this way we can make a commitment to provide a discounted rate per walk in exchange for the ongoing monthly business.