As of August 2022 we are following the latest CDC recommendations to help reduce the spread of the COVID-19 and any known variant. We at WaggnTails Pet Care will continue to respect social distancing guidelines and wear a mask before entering your home. All staff have been fully vaccinated.
What information do you have concerning Moneypox and Pets?
Please read the latest guidelines from the CDC concerning this topic here: https://www.cdc.gov/poxvirus/monkeypox/specific-settings/pets-in-homes.html
What services are you offering at this time?
We are providing all our current services to include dog walking, pet visits and overnight stays. Dog walking is defined as a single weekday walk between 10am - 3pm.
These are visits to your home outside of dog walking hours to check on your pet(s) and ,of course, provide potty breaks, feeding, medication(s) and great companionship! Pet visits are usually 2x or 3x per day. Visits can be 365 days a year. A $10 fee will be added to visits before 7am or after 7pm.
These are 12 hour stays at your home while you are away. Generally, we will arrive between 6-7:30pm and depart the same in the morning. Note: Pet-sitter may not be present for 12 consecutive hours.
Please visit our Services page for more information on all our services.
Are there any resources regarding pets and the coronavirus that you recommend?
Here are a few websites that have specific information on pet parenting and the novel coronavirus:
What value is there to hiring a Professional Dog Walking and Pet Sitting Service?
For dog walking there are the obvious health benefits. Depending on breed and age, dogs need daily exercise just like we do! Did you know that walking also provides joint, digestive and urinary tract health! Statistics show that 50% of dogs are overweight and 25% are considered obese. Obesity in dogs is a big problem, the same as in the human population. Whether your dog is a little heavy or very athletic, a good daily walk does a world of good.
If your dog suffers from separation anxiety having a sitter or walker come by during the day can reduce that anxiety and reduce boredom which can lead to some undesirable behaviors. Who wants to be home all day by themselves? I've had customers tell me directly they see a marked improvement in their pet's demeaner.
We offer Pet Visits and Overnight stays that allow for one-on-one companionship in the familiar environment of your pets own home. Many dogs that don't do well in kennels or perhaps you have dog(s) with lowered immune systems and are susceptible to virus or bacterial spread.
Are you insured?
Yes. We have liability insurance and are bonded through the Business Insurers of the Carolinas. Feel free to contact us and we will be glad to explain how this protects both parties.
How long is a standard mid-day walk?
Our standard mid-day walk service is available in 20-, 35-, and 50-minute intervals, Monday - Friday. Customized time frames can be created for your convenience. Please visit our Dog Walking Page for more information.
What happens if there is an emergency with my pet while in the care of WaggnTails Pet Care?
Our first responsibility is to the care and well-being of your pet(s). Depending on the symptoms and severity we will assess the situation and take any first aid measures that we can to stabilize the situation including contacting the ASPCA Hotline to get advice on best actions to take (fees may apply).
We will be in contact with the pet owner in route to the veterinarian; if we are unable to make contact, we will attempt the emergency contact listed on the Meet & Greet form. If we are unable to reach either party, we will take your pet to the veterinarian listed or to the listed emergency care facility after hours. This will most likely be Dogs & Cats Veterinary Referral & Emergency located in Bowie, MD. As per the Veterinary Form on file, you will be responsible for reimbursement of any costs incurred by WaggnTails Pet Care.
What is your inclement weather policy?
We do everything we can to maintain every appointment despite rain, sleet, or snow. However, there are limits, especially if the safety of our staff is a concern. In cases where we feel the weather will just be too bad to get to your home, we will contact you as soon as possible. If unable to reach you, we will contact your emergency contact. This is one reason why we suggest your emergency contact be someone within close proximity of your home.
What is your cancellation policy?
We are currently asking that you do your best to provide us 24 hours notice for cancellation for any reason.
What is your payment policy?
All services are billed in advance of service. Regular mid-day dog walking customers will be billed on the 1st and 15th of each month. A payment method is required to be on file at all times. For seasonal customers that use us "as needed" payment is due prior to the beginning of service - no payment method need remain on file. There are no refunds for unused services.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, and PayPal and of course, cash. Please provide your payment method via your client dashboard prior to booking services. Your payment information in Easy Busy Pets software is safe and secure. We do not have access to your credit card information and can only see the last four digits of your credit card number. Credit card information remains in your profile to make future invoicing and billing seamless.
Will you take care of my pet(s) medications if needed?
Yes. We gather medical information during the Meet & Greet. It is also on the Pet Form that will need to be filled out prior to service
Do my pet(s) need to be updated on vaccinations and shots?
Yes. We require your pets to be current on all vaccinations and shots like Bordetella, rabies, Lyme, DAPP etc . All pets must also have flea/tick and heartworm protection year round. Did you know that fleas and ticks can survive in temperatures down to the freezing mark?
All flea/tick/vaccine and health information will be gathered on the Pet Form during sign up. You can easily upload a copy of your pet(s) current health and vaccination records in your account dashboard.
Are there surcharges for holiday services?
Yes. There is a $15 surcharge for any services performed on the following holidays:
New Year's Day
What is your refund policy?
We do not provide refunds but we allow credit that can be used at a later date. We will take emergency situations into consideration.
Why do you keep two sets of my house keys?
We need one set for the walker/sitter and one set to keep at the home office in case of emergency, such as lost keys, broken keys, etc.
Can you explain what "Memberships" are?
Memberships are prepaid commitments for mid-day walking service. You can contract with WaggnTails Pet Care to reserve a spot for your pet for daily walks at a reduced per walk rate. Memberships require a 2 month commitment and a minimum number of walks per week to maintain or gain additional discounts.
Do I have to commit to a membership contract?
Not at all. We offer a per-walk mid-day walking rate which is the rate you see on the website. Memberships work well when you have a set schedule and can commit to a multi-month contract. In this way we can make a commitment to provide a discounted rate per walk in exchange for the ongoing monthly business.